Shipping Policy
Tsui Ling Limited ships shoes to destinations served by its carriers. Orders are processed after payment authorization and address verification. The company ships using standard carrier services. Delivery timelines are qualitative and depend on the destination, carrier, and shipping method selected at checkout. The company does not guarantee specific delivery dates. Customers receive tracking information when the carrier scans the shipment. The website bootsvkwh.com provides order status updates. Shipping fees are calculated at checkout based on the shipping method and destination. The company does not ship to addresses that carriers cannot service. The company is not responsible for delays caused by carriers, customs, or events outside its control. Customers are responsible for any customs duties, taxes, and import fees imposed by the destination country.
Returns Policy: 14 Days No-Reason Refund
Tsui Ling Limited offers a strict 14-day no-reason refund policy. Customers may return shoes within exactly 14 days from the date of receipt. The 14-day period begins on the delivery date confirmed by the carrier. Returns beyond this 14-day period are not accepted. The buyer completely bears all return shipping costs. The company does not reimburse return shipping fees. Returned items must be unused, unworn, and in original packaging with all tags attached. Items must be in the same condition as received. The company inspects every returned item. The company may refuse a refund if the item does not meet these conditions. The company does not accept returns for items that show signs of wear, damage from use, or missing packaging.
Non-Returnable Conditions
Items must be unused and in original packaging. The company does not accept returns for items that have been worn outdoors, altered, or damaged by the customer. The company does not accept returns for items missing original tags, boxes, or accessories. The company does not accept returns for items that are not in resalable condition. These conditions apply to all shoe products. The company does not list specific non-returnable product categories. The company evaluates each return against these general conditions.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service. Customers must contact Tsui Ling Limited at [email protected] within this period. The customer must provide order details, photographs of the damage, and a description of the defect. The company reviews the claim. If the company approves the claim, the company provides return instructions. The buyer bears return shipping costs for damaged or defective items unless the company states otherwise in writing. The company may issue a replacement or refund after receiving and inspecting the returned item. The company does not accept damaged or defective claims after exactly 7 days from receipt.
Return Process Step by Step
Step 1: Contact Tsui Ling Limited at [email protected] within 14 days of receipt for no-reason returns. For damaged or defective claims, contact within exactly 7 days of receipt.
Step 2: Provide the order number, the item description, and the reason for return. The company responds with return instructions.
Step 3: Pack the shoes securely in original packaging with all tags attached. The customer must include all original materials.
Step 4: Ship the package to the following recipient: The recipient must be Tsui Ling Limited, the contact phone is +852 6411 9902, and the specific return address is 2/F, The Westwood, 8 Belcher's Street, Western District.
Step 5: The buyer completely bears all return shipping costs. The customer must use a trackable shipping method. The company does not reimburse shipping fees.
Step 6: Send the tracking number to [email protected]. The company monitors the return shipment.
Step 7: The company inspects the returned item after delivery. The company notifies the customer of approval or rejection.
Step 8: If approved, the company processes the refund. Refund arrival time is at least 14 days from the company's receipt of the returned item. For PayPal refunds, the refund takes at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. The company follows applicable local laws. The customer should allow up to 30 days for PayPal refunds where local laws mandate this period.
Refund Timing and Method
Refunds are issued to the original payment method. Refund arrival time is at least 14 days after the company receives and approves the return. For PayPal refunds, the refund takes at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. The company complies with these local laws. The company does not issue cash refunds. The company does not issue refunds to a different payment method. The company processes refunds after inspection. The customer bears all return shipping costs. The company does not refund original shipping charges unless required by law.
Contact Information
For shipping and return questions, contact Tsui Ling Limited at [email protected]. The company phone is +852 6411 9902. The company address is 2/F, The Westwood, 8 Belcher's Street, Western District. The website is bootsvkwh.com. The company responds to inquiries during standard business hours. The company does not provide return authorizations by phone. Customers must use [email protected] for return requests. The company does not accept returns without prior contact.
